How to return items

Step One:
Return Authorization Code & Return Form 
Please contact our customer service center at 1-877-868-1102 or via email at for a Return Authorization Code & Return Form .  

Step Two:
Shipping and Insurance
Package all items, documents, certifications including the completed Return Form into a cardboard box and ship items according to our shipping and insurance procedures. For your protection, retain the shipping receipt. Also, for security reasons do not specify the contents anywhere on the package. 

Ship to:

55 Queen Street East Suite 1002
Toronto ON M5C 1R6

Note: Budget Diamonds Online is not responsible for any lost or damaged items during shipping 

Step Three:
Return Inspection
Upon receiving the return item(s), an expert gemologist will inspect the item(s). If the item(s) is in its original condition, a refund or exchange will be provide within a few business days. 

30 Day Return Policy Terms & Conditions & Exemptions


  • Any return item(s) must be received within 30 days from the original shipping date
  • Any return item(s) require a completed Return Code and Return Form
  • Any return item(s) must be shipped and insured according to our procedures
  • Any return item(s) must be returned in their original condition
  • Any return item(s) must be without alterations or signs a wear
  • Any custom orders or special orders are subject to non refundable costs
  • Any metal with Platinum, Palladium, Tungsten, Titanium, Cobalt and Ceramic are subject to non refundable costs
  • Any custom service or special service such as engraving, are subject to non refundable costs
  • Any damaged item(s) will be subject to non refundable cost
  • Any missing content(s) are subject to replacement fees
  • Any missing certificate(s) and/or appraisal(s) are subject to replacement fees
  • Any improperly packaged return item(s) and/or uninsured return item(s) will not be accepted